Confirmed bookings
A requested appointment may be reserved while Care Balance is building. It is confirmed only once the full required amount is covered and a therapist has reviewed the health form. The default funding deadline is 72 hours before treatment where the clinic's cancellation window is 48 hours; the booking shows any different clinic-specific deadline.
Where a customer cancels before the published cancellation deadline, an active internal reservation is normally released back to available Care Balance and any separate card-payment refund is handled under the displayed terms and statutory rights.
Back to topHow to make a change
Use the booking controls in the customer account to request cancellation, a new time, a different clinic or a different therapist. The system shows any changed price, shortfall, funding deadline and cancellation rule before the customer accepts a replacement.
A requested change is not complete until the replacement is accepted and the old reservation has been released. Colonic Club records the request and outcome so the customer and clinic can see the same state.
Back to topLate cancellation and no-show
A fair late-cancellation or no-show charge may apply inside the published notice window where the booking terms clearly state it. Customers can raise exceptional circumstances or dispute an incorrectly applied charge.
If a practitioner decides that treatment is unsuitable, any consultation charge must have been shown before booking and must fairly reflect a service actually supplied. The rest is released back to Care Balance or refunded as the booking terms and consumer law require. There is no automatic forfeiture simply because treatment cannot go ahead.
If important information was not disclosed accurately, the practitioner may refuse treatment for safety. Any charge still has to be fair, transparent and connected to the consultation, preparation or appointment loss actually covered by the accepted terms. The customer can challenge it through the complaints route.
If the provider cancels, the customer is offered a release back to Care Balance, a replacement booking or an applicable refund. No clinic becomes payable for an unprovided treatment unless a separately valid chargeable outcome applies.
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