Platform, booking and payment concerns
Complaints about an account, booking, Care Balance, payment, provider listing, privacy or accessibility can be emailed to hello@colonicclub.com. Include the booking or payment reference where possible, but do not send health-form answers or card details by ordinary email.
Colonic Club acknowledges a complaint within two working days, gives it a case reference and explains who is responsible for the next step. We aim to give a substantive response within ten working days; if the issue is complex, we explain why and when the next update will arrive. Payment disputes can place the related clinic settlement on hold while the issue is reviewed.
Back to topClinical concerns
Treatment suitability, clinical judgement, hygiene, consent, records and aftercare remain the responsibility of the independent provider. Colonic Club helps route the concern and does not substitute its own clinical judgement.
Privacy concerns may also be raised with the Information Commissioner's Office. If a complaint remains unresolved, the final response identifies any regulator, approved alternative-dispute-resolution service or professional-body route that actually applies to that concern and provider.
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