Care Balance Terms

What Care Balance is

Care Balance records money you have paid in advance through verified monthly contributions or one-off top-ups. At launch, it can be used for eligible Colonic Club colonic treatments shown in your account or at checkout, helping you spread the cost without taking out credit or a loan.

Care Balance is not cash on demand, cannot be transferred to another person and is not a bank account, savings product, investment or general shopping wallet. It is not credit, does not earn interest and cannot be withdrawn as cash. This does not remove any refund right that applies under these terms or the law.

Contributions are not allocated or owed to a clinic when they arrive. A clinic amount and platform fee arise only after an authorised completed treatment or a separately chargeable cancellation/no-show outcome under the applicable terms.

Using your balance

Your available balance can be used for eligible colonic treatments with approved Colonic Club providers. Products, supplements and unrelated wellness services are not eligible for Care Balance at launch. We show whether a treatment is eligible before you confirm payment.

You can reserve a future appointment while building the balance. The full treatment price must be covered by the displayed funding deadline, either through available Care Balance, verified contributions or an approved top-up/full payment.

For a booking-linked monthly plan, the chosen monthly amount must be projected to cover the remaining price by the displayed deadline. If it cannot, the customer must choose a sufficient contribution, add a one-off top-up or select a later appointment before the plan starts.

Credits are issued only after a successful payment. Failed or refunded payments do not create usable balance and may result in reversal entries.

If a booking is changed, the old slot is released and the internal reservation is moved or recreated for the replacement booking. Any price difference and new deadline are shown before confirmation.

If a booking is cancelled, late-cancelled, missed or marked cannot-treat, the amount released, retained or refunded depends on the applicable cancellation, consumer-rights and suitability terms.

Monthly contributions

A monthly contribution uses a recurring Stripe payment. The account shows the amount and expected collection date, and the customer can stop future contributions through the supported account route. Stopping future contributions does not cancel an existing appointment or remove an available balance.

A failed or unpaid recurring charge does not create Care Balance. If a future booking depends on that contribution, the account shows the remaining shortfall and funding deadline so the customer can top up, change the booking or allow the provisional reservation to expire.

We give clear information before the recurring plan starts and confirm material changes before they take effect. The customer can manage or stop future collections without having to contact a clinic.

Refunds, closure and corrections

Refund rights depend on the payment, service, timing, cancellation reason and applicable law. Approved refunds are recorded as linked ledger reversals and returned through the original payment route where possible; Care Balance is not exchanged for cash outside an approved refund route.

If an eligible clinic or service becomes unavailable, Colonic Club will offer the available rebooking, transfer within the approved network or refund route. If Colonic Club closes Care Balance, we will stop future collections and provide a fair route for unused verified contributions, subject only to lawful deductions, refunds already made, disputes or fraud controls. Balance questions can be raised at hello@colonicclub.com.