Customer Terms

Who these terms are with

Colonic Club runs the platform. The business responsible for the platform and its contact address are: WeBoost Ltd trading as Colonic Club (company number 08554565), registered office 5 Hanselin Court, Gedling, Nottingham, England, NG4 3LS.

We provide the clinic directory, accounts, booking tools, Care Balance, payment administration and secure health-form sharing. The independent clinic or practitioner named in your booking supplies the treatment and is responsible for the clinical service.

These terms apply when you create an account or use the platform. The clinic's identity, treatment, location, price, appointment details and any booking-specific cancellation rule are shown before you confirm a booking. We send a confirmation that you can keep.

Your account and information

Give us accurate contact, booking and health information and keep it up to date. Keep your sign-in details private and tell us promptly if you think somebody else has used your account.

Use the service only for yourself unless Colonic Club has provided a supported representative or guardian journey. Do not misuse the platform, interfere with its security, scrape private information or use another person's identity.

Clinical responsibility

Treatment is provided by the independent clinic or practitioner. Colonic Club does not diagnose, recommend treatment or decide treatment frequency.

The practitioner assigned to your appointment reviews the health information shared for that booking and decides whether treatment can go ahead. A booking request, reservation or payment is not clinical approval and does not guarantee that treatment is suitable.

Care Balance, funding and booking

You can pay an eligible booking in full, add a one-off amount to Care Balance or choose monthly Care Balance contributions. A future appointment can be reserved while funding is in progress, but the full price must be covered by the funding deadline shown with the booking.

If you choose an appointment after its normal funding deadline has passed, a new Care Balance funding plan is not available for that slot. You must choose pay in full at booking; any available Care Balance is applied first and the clinic must still confirm availability and clinical suitability.

Care Balance is money paid in advance for eligible Colonic Club colonic treatments shown in your account or at checkout. It is not a bank or savings account, credit, an investment, cash, transferable value or a general shopping wallet. It cannot be sent to another person, withdrawn as cash or used outside Colonic Club. This restriction does not remove a refund right that applies under these terms or the law.

If a booking is not fully funded by its deadline, the provisional slot may be released. Any remaining unallocated Care Balance stays available for another eligible booking, subject to these terms and applicable refund rights.

Monthly contributions continue on the schedule you choose until you stop them through your account payment settings. Stopping future contributions does not cancel an existing booking and may leave a funding shortfall that you need to top up, reschedule or allow to expire.

Changes, cancellations and complaints

The selected clinic's cancellation window and any booking-specific deadline are shown before confirmation. You can request a cancellation, new time, different clinic or different practitioner from your account. A change is complete only when the replacement is accepted, the old slot is released and you accept any price or funding difference.

Nothing in these terms removes rights that cannot lawfully be excluded. For booking, payment or platform concerns, contact hello@colonicclub.com. Clinical concerns are handled by the treating clinic, with Colonic Club helping route the complaint where appropriate.

Online cancellation rights and early performance

Your statutory cancellation rights depend on the type of service and when it is due to begin. Where a cooling-off right applies, we explain it before checkout and confirm it afterwards. If you expressly ask for a service to begin during that period, you may have to pay a fair proportion for work properly supplied before you cancel.

A clinic cancellation window never removes a legal right that cannot be excluded. If a booking-specific term conflicts with a mandatory consumer right, the legal right prevails.

Payments, refunds and disputes

Stripe processes card and direct-debit details. Colonic Club does not store your full card details. A contribution or booking is treated as paid only after Stripe confirms the payment; a success page by itself is not enough.

Approved refunds are returned through the original payment route where possible. If a payment is refunded, reversed or charged back, the matching Care Balance or booking payment is corrected and any unpaid clinic settlement is placed on hold while the issue is resolved. Your account shows the correction.

Service standards, account restrictions and changes

Colonic Club must provide its platform service with reasonable care and skill. The independent clinic must provide its treatment service with reasonable care and skill. Nothing in these terms limits rights or remedies that the law gives consumers for services that do not meet the required standard.

Colonic Club may restrict an account or transaction where reasonably necessary for security, suspected fraud, legal compliance, provider safety or investigation. Existing customer rights, complaints, records and valid refund outcomes continue to be handled during a restriction.

We may update the platform and these terms. We give reasonable notice before a material change affects an existing Care Balance, recurring contribution or booking, unless an urgent security or legal change requires earlier action. We do not use a later version to take away a right that has already arisen.

These terms do not exclude liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Contact, law and complete agreement

Platform support is available at hello@colonicclub.com. For formal notices, use the business details above. The treatment supplier's details are shown with the booking.

These terms, the Care Balance Terms, Cancellation Policy, Privacy Policy and the booking information shown before confirmation form the platform agreement. English law applies, while consumers retain any mandatory protections and court rights that apply where they live.

If one part of these terms cannot be enforced, the other parts continue. A delay in enforcing a term is not a waiver of it. No person other than you, Colonic Club and, for the treatment contract, the named clinic or practitioner has a right to enforce these terms unless the law says otherwise.