Provider Agreement

Parties, authority and activation

Business responsible for the Colonic Club platform: WeBoost Ltd trading as Colonic Club (company number 08554565), registered office 5 Hanselin Court, Gedling, Nottingham, England, NG4 3LS.

An ordinary practitioner account becomes active after the applicant declares current ARCH membership, proves control of the submitted email address and completes secure setup. That self-declaration is recorded as the auditable ordinary-practitioner credential. The authorised clinic signatory confirms that they may bind the clinic business and keep its records current.

Provider responsibility

Providers appoint Colonic Club as the booking and payment collection platform for eligible bookings made through the service.

Every customer introduced through Colonic Club must book, pay and manage that appointment through Colonic Club. Providers must not redirect those customers to an external booking or payment system, arrange an off-platform replacement, or use customer information to avoid the agreed platform fee.

Providers remain responsible for clinical judgement, qualifications, insurance, hygiene, consent, records, aftercare and restricted-service compliance.

Provider profiles, badges, services and restricted-service availability must be accurate. Badges and restricted services must not be shown publicly unless supporting evidence has been checked and the relevant approval status is active.

Payment and commission

The normal setup fee is £300. An eligible current ARCH member whose Colonic Club application is received by 23:59:59.999 Europe/London on 30 September 2026 earns the full £300 setup-fee waiver at application time. Applications received from 1 October 2026 incur the normal £300 obligation. The ordinary onboarding path does not depend on a later Colonic Club approval decision.

For an application that is not eligible for the waiver, the one-off £300 setup fee becomes payable before the clinic owner can publish the profile. The £300 is the total Colonic Club setup-fee charge; any VAT that applies to Colonic Club is included in that amount and shown on the invoice. Payment is made through Stripe's secure hosted Checkout and is treated as paid only after Stripe confirms it to Colonic Club. A browser success page by itself is not proof of payment.

The setup fee covers the guided clinic workspace and onboarding support. The clinic owner reviews imported or manually entered profile content and controls ordinary profile publication once the minimum readiness requirements are complete. Colonic Club may still suspend or restrict an account for genuine security, fraud, safety or contractual concerns. This does not restrict any refund or remedy required by law.

For eligible Colonic Club-originated bookings, the standard platform fee is 15% of the completed treatment value. Contributions to a customer's unallocated Care Balance do not create a platform fee or clinic payable. The clinic amount becomes payable only after the authorised completion or separately chargeable cancellation/no-show outcome recorded under the agreement.

Booking, settlement and disputes

The provider keeps its availability accurate, reviews assigned health forms, records a clear suitability outcome and updates appointment completion, cancellation and no-show status promptly. A reserved or funded appointment is not clinic income before the completion control.

Eligible, unheld clinic shares that have passed their payable date by the Saturday 09:00 UTC cut-off enter the next weekly settlement run. This provides a full 48-hour cut-off before Colonic Club initiates the run each Monday at 09:00 UTC. Where Stripe Connect is the agreed settlement method, the clinic share is sent to the clinic's approved connected account. Where manual platform settlement is agreed for an authorised incident or migration, Colonic Club pays the clinic through the agreed bank route and records the settlement reference. Arrival time depends on the selected payment route and the clinic's bank. Colonic Club may hold, offset or reverse an unsettled amount where a refund, dispute, chargeback, duplicate event, provider error or investigation affects that booking. Every settlement action is reconciled and audited.

Customer rights and clinical responsibility

The provider supplies the treatment and remains responsible for suitability, informed consent, clinical records, treatment standards, aftercare, professional conduct and clinical complaints. The provider must not ask Colonic Club staff to substitute platform rules for clinical judgement.

Cancellation and no-show terms must be fair, prominent and consistent with applicable consumer rights. A provider must cooperate with reasonable refund, complaint, evidence and chargeback requests and must not arrange an inconsistent off-platform settlement for a Colonic Club booking.

Data protection and security

Each party follows the documented controller and processor allocation for the relevant purpose. The clinic is responsible for its clinical judgement and treatment records. Where Colonic Club stores those records on the clinic's behalf, the agreed data-processing terms apply.

Provider users receive individual accounts, must keep access secure, may clinically review health information only when they are the active practitioner assigned to that booking and must report a suspected breach immediately. Clinic owners, reception staff, other practitioners and platform administrators cannot read the clinical content merely because of their role.

Provider data obtained through Colonic Club may not be reused for unrelated marketing or disclosed to another clinic. Access ends when the user's role or clinic relationship ends, while clinical and legal retention duties continue where applicable.

Suspension, termination and records

Colonic Club may suspend publishing, booking or settlement where evidence expires, Stripe capability is lost, customer safety is at risk, or a material contract, security or payment issue is investigated. The provider receives reasons and a route to respond where it is lawful and safe to provide them.

Termination does not erase customer bookings, complaints, audit evidence, refunds, chargebacks or amounts properly due. The parties cooperate on continuity, rebooking, outstanding settlement and secure data return or deletion under the applicable retention rules.

Terms about confidentiality, data protection, clinical and financial records, disputes, amounts due and liability continue where they need to operate after termination.